Do i have to register to place an order?
The registration process is required to place orders. More important, this way you have a user name that become your ID to comunicate with customer service department to place orders, suggestions and general inquiries. You can also enjoy gifts and benefits in your birthday!
This process is simple, fast and free. You have the option to choose if you want to receive advertising by email. Which includes promotions, discounts and special offers.
Can i pay with COD?
Unfortunately we don't accept COD payments; however instead of spending money to buy a COD we encourage you to deposit the money in a bank near you. For your convenience, we have accounts available at Wells Fargo, Bank of America and Chase Bank.
*Bank deposits must be validated through customer service department once the payment is made by sending an email to email@example.com or sending a picture of your receipt via whatsapp to 908-787-7220.
In addition to bank deposits, we also accept all debit/credit or prepaid cards with the American Express, Visa, MasterCard or Discover.
You may also pay directly on our website using PAYPAL or our Store credits.
How do you ship the items?
Keep in mind that you will receive your order in the number of business days of the shipping service you selected with your order, starting the count from the date that your package is shipped out, which is usually an additional business day after your order is placed.
We do our best and strive to ship all packages within the next business day after an order is placed; however, if there is a problem with the payment processing or availability of your order we will contact you immediately to let you know. Once your payment is authorized and verified, or any changes needed made to the order it may still take an estimate of a business day to process your order.
How do i make changes in my order?
To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is entered correctly, it contains the correct abbreviations and includes apartment, suite, unit, building, floor, or any other information that is contained in your postal address. Should there be any issues verifying your address, our customer service department will contact you to try and resolve these issues and you order will be on hold which may delay the shipment.
If you realize that you entered your shipping address incorrectly, please contact us as before 5:00 pm the day the order was placed, unless you place the order on the weekend. If your order was placed on the weekend, please call us first time monday morning. We will do our best to fulfill you request and change the address. If we are unable to, we do not take responsibility for the incorrect information.
If according to your tracking number the package appeared as delivered and you have not received it. Please make sure you have your tracking number and contact UPS at 1-800-877-548 If you do not have your tracking number, you may find it by login our website with your email and password and reviewing the order information.
Out of stock items
If your order has multiple items and one of them happen to be sold out. We will send you an email with details of the non-available product. As soon as you get the notification, you have two options: Replace the product for another one, in case it is not the same price you have to pay for the difference. Or you can choose to send the order without the out of stock item.
Why was my order cancelled?
If we are unable to verify the billing information that was entered on the order. If the billing address does not match with what the credit card issuer or bank has on file, the order will be automatically cancelled. If your order has been cancelled, please contact your credit card issuer or bank to verify that the billing information is correct. Afterwards, create a new order using the correct billing address.
I just received my order. Something did not fit, can i return it?
If you want to make an exchange of any product for other reason different from manufacturing defects, the customer has to pay for the shipping and handling cost.
IMPORTANT: Communicate to the customer service department, so we can provide you an authorization code needed when the package arrives to the warehouse.
All the returns go through an inspection in the quality monitoring department. Where they determine if the product can or canot be accepted.
Keep in mind that:
If you have any doubt please read the return policy on the website.